Shipping Policy

The shipping details below apply to sajeca.shop orders delivered in Canada, including what to do if a parcel is delayed.

Canadian destinations and shipping cost

We ship to customers in Canada. Canadian customers receive standard shipping at no charge, regardless of order minimum.

Order preparation and estimated transit

Our usual order-handling period before dispatch is 1–2 business days. After an order leaves us, allow about 4–6 business days for standard transit. Our usual end-to-end delivery estimate is 5–8 business days after order processing begins. Treat the timelines as guidance only. Public holidays, remote destinations, weather conditions, seasonal demand, and shipping-company delays can add time.

Tracking updates and parcel concerns

Where the carrier supplies tracking, we forward it to the checkout email after dispatch. The tracking page may not update as soon as the parcel leaves. A delivery exception or long gap in tracking should be reported to customer service with your order number. Please tell us promptly about loss or damage.

Correcting a delivery address

Send an address correction request promptly. It may be possible before processing or dispatch, but we cannot promise the change will be made.

Import charges and checkout taxes

Import duties, taxes, customs handling, and brokerage for delivery in Canada are paid by the store. No separate import bill should be collected from you at delivery. Any applicable sales taxes or other amounts collected at checkout will be shown before you submit your order.

Returns

For a return or exchange, see our Returns & Refunds policy and wait for authorization and return instructions before shipping an item. The business mailing address is not a return address.

Contact

For shipping help, email support@sajeca.shop or call +1 (617) 527-0110 with your order number. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).