Frequently Asked Questions
This FAQ is for customers placing orders at sajeca.shop and looking for help with checkout or delivery.
Orders and store information
What should I know about this store? We are a U.S.-registered online retailer serving customers in Canada.
How is an order confirmed? Checkout provides a receipt for the order request. Should inventory, payment, or a significant listing issue prevent fulfilment, the store will reach out.
What if I need to update my order? Send the request promptly. We may be able to stop or amend an order before preparation or carrier handoff, though this is not guaranteed.
Checkout and pricing
How are prices denominated? Prices are shown in CAD unless checkout states otherwise. Applicable sales taxes and the order total are shown before you submit your order.
What payment cards are supported? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. The final list of eligible methods appears in checkout.
Canadian delivery
Does free shipping require a minimum spend? Yes. Canadian customers receive standard shipping at no charge, regardless of order minimum.
How long are processing and transit? Our ordinary schedule is 1–2 business days to process and 4–6 business days for transit, or about 5–8 business days overall. These estimates can change because of carrier events, holidays, weather, or location.
How do I check parcel progress? After the parcel ships, any available tracking details are sent to your order email. Scan updates may lag behind dispatch.
What if tracking is delayed, or a parcel appears lost or damaged? Share your order number with customer service so we can investigate the shipment. Tell us promptly if goods arrive damaged.
Can support change my address after purchase? Get in touch immediately. The store can submit an address change only before processing or dispatch handoff, and success is uncertain.
Who pays Canadian import charges? For Canadian deliveries, we cover import duties and taxes plus customs and brokerage fees. The carrier should not ask you to pay these at the door.
Returns, exchanges, and credits
Can I request a refund or a different item? A 30-day period from delivery applies to return or exchange requests, also when the customer has changed their mind. Start with customer service, await authorization, and include supplied parts where practical.
Can return eligibility vary by item? We identify product-specific return limitations before the sale when permitted; statutory customer rights are preserved.
How do I find the authorized return destination? The authorized return address is supplied after approval and is a designated U.S. centre. Please do not ship to the business address.
Are prepaid labels provided for cross-border returns? Approved returns use a prepaid label or free alternative, with shipping and cross-border duties, customs, brokerage, and processing paid by the store; no restocking fee is charged.
What if my parcel contains an incorrect or defective product? Tell customer service what happened and include the order reference and pictures if you can. We will review it and determine a lawful remedy, potentially a replacement or refund.
What is the refund schedule? Once an approved return is received and reviewed, the refund is processed within 10 business days; bank posting may take a further 5–10 business days.
Privacy help and contacting the store
Who can help with privacy requests? Email support@sajeca.shop or call +1 (617) 527-0110. You can reach customer support from 9:00 AM–5:00 PM Monday to Friday, measured in the store’s local time.