Returns & Refunds

If you bought through sajeca.shop, use the process below to request a return or exchange and follow its refund schedule.

Time allowed for a return or exchange

The return window runs for 30 days from delivery and also covers situations where you no longer want the item. A return must be arranged with our team before you post the product. Product-level return exceptions, if any, are shown before the sale where permitted by law. Legal consumer protections are preserved.

Requesting return approval

Email support@sajeca.shop with your order number, the item you wish to return or exchange, and your preferred resolution. If the return is authorized after review, we will provide clear shipping directions and a prepaid label or free alternative. Return parcels are routed to our designated U.S. centre after authorization. Sending goods to the store’s mailing address or an unapproved location may delay processing.

Item condition and exchanges

Returning the supplied parts and packaging where practical, together with an order number or receipt, helps our team review the item; non-waivable rights still apply. We will not apply a fee for returning an approved item to stock. If we cannot provide the requested exchange, we will get in touch to arrange another appropriate outcome.

Who pays return costs

You pay no approved-return costs. We provide free return postage and cover cross-border transport, duties, customs clearance, brokerage, and processing fees.

If an order arrives with a problem

If an item arrives damaged, defective, incorrect, incomplete, or not as described, contact us promptly with your order number and clear photographs where practical. We will look into the issue and provide a resolution allowed by law, which may be a replacement or a refund.

Refund route and timing

We process the credit back to the original payment method within 10 business days of receiving and reviewing the approved return. Your financial institution controls posting time and may require 5–10 additional business days. If a refund has not appeared after that time, contact your payment provider and then contact us with your order number.

Contact

For return or refund help, email support@sajeca.shop or call +1 (617) 527-0110. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).